How to complain
If something's gone wrong, tell us and we'll put it right if we can.
Version 1.0 · Published [?] October 2026
If something’s gone wrong, we want to hear about it. Tell us and we’ll put it right if we can.
This page is from Tradeworthy Ltd (company number 17376267).
How to tell us
| If it’s about… | Contact |
|---|---|
| Our service, your account or billing | Email hello@tradeworthy.co.uk |
| How we’ve used your personal information | Email privacy@tradeworthy.co.uk with “complaint” in the subject |
Please tell us:
- your name and your business name
- what happened, and when
- what you’d like us to do about it
If a trade’s phone was answered by our digital assistant and you’re unhappy with how your details were handled, see How we handle callers’ details.
What happens next
- We’ll acknowledge your complaint within 5 working days and tell you who’s dealing with it.
- We’ll give you a full reply within 28 days. If we need longer, we’ll tell you why and when you’ll hear from us.
- If we got something wrong, we’ll say so and tell you what we’re doing to put it right.
If you’re not happy with our reply
About our service
Ask for a director review. A director who wasn’t involved will look at your complaint again and reply within 28 days. That reply is our final response.
This doesn’t affect your legal rights.
About your personal information
You can complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at any time. You don’t have to come to us first, though we’d like the chance to put things right.
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Our Privacy notice explains how we use personal information.